We are experts in B2B customer satisfaction surveys that help companies improve their customer relationships

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Trusted by B2B clients around the world

As a specialist in customer satisfaction surveys, we work with large B2B organisations who have operationally complex customer relationships and key account management structures and, in particular, with multi-national B2B manufacturers.

Below is a selection of our clients.

Customer relationships as drivers of commercial success

We believe that customer relationships are a critical but underutilised lever of commercial success. Our voice of customer (VOC) programme, The Referral Rating, is different from conventional customer satisfaction surveys that focus primarily on operational performance. Our data demonstrates that behaviours are powerful drivers of customer sentiment and our programme helps businesses recognise and leverage the power of customer relationships as a driver of commercial success.

 
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 Testimonials

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 Get in touch

If you would like to know more about how we can help to improve your customer relationships and B2B customer experience, please get in touch.