Privacy and Cookies Policy
The Customer Relationship Consultancy Limited ("We") are committed to protecting and respecting your privacy.
This policy (together with our Website Terms of Use) sets out the basis on which any personal data we collect from you, that you provide to us, or which we hold about you, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
For the purpose of applicable data protection legislation (meaning, as each may apply to your use of the Site, the Data Protection Act 2018, the General Data Protection Regulation, including where and to the extent retained in the laws of England and Wales (the “GDPR”) and any legislation which implements any of them) the data controller is The Customer Relationship Consultancy Limited of 6 Valentine Place, London SE1 8QH, UK.
Information we may collect from you
We may collect and process the following personal data about you:
Information that you provide to us through our website www.thecustomerrelationship.com (the “Site”). This includes information provided to us via any contact or enquiry form on the Site or if you contact us in connection with any of our services. We may also ask you for information when you report a problem with the Site.
If you contact us, we may keep a record of that correspondence.
Details of your visits to the Site, the resources that you access, and how you access them. This may include information about the device you are using, how your device interacts with the Site (for example crashes and system activity), your search queries and information about your actual location at the time of using the Site.
Information about your computer, including (where available) your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns.
If you follow a link from the Site to a third party service providers, we may receive information from the third parties about your use of those services.
Purposes and legal basis for using your personal data
We will process your personal data in order to provide the Site to you.
We also use your personal data to pursue our legitimate interests in providing and marketing our services to you, improving the Site, services and interactions with you and other users by:
Ensuring that content from the Site is presented in the most effective manner for you and for your device;
Improving the services we provide in the short-term, for example by providing you with more relevant search results;
Improving the services we provide over the longer-term by understanding how you and other user’s interact with the Site.
Serving recommendations to you through the Site and through other channels (such as email) about other information or services which we think may be of interest to you based on your preferences and usage patterns both on the Site and in relation to our communications with you on other channels (such as email).
Notifying you about changes to our services
In some cases, we may also use your information to comply with our legal obligations, or to enter into or perform a contract with you or in connection with our performance of a contract between us and your employer. We sometimes also make copies of the personal data for back up, security, disaster recovery and testing purposes in connection with the provision of the Site and any services.
Where we have your consent, we may also send you marketing communications (for example, email newsletters). You can withdraw this consent at any time by contacting us using the email address under the Contact section below.
We may share aggregated and anonymised information publicly and with our partners and customers. For example, we may share information with our customers to help them understand how our service is used, or publicly to show trends about the general use of our service.
Analytics Tools and Cookies
We use cookies (small text files which are transferred to your browser by the Sites to identify data traffic patterns, personalize contents and support security), analytics and other similar technologies on our Site. You can find out more about cookies at www.allaboutcookies.org.
The following types of cookies are used on the Site:
Strictly necessary cookies
These are cookies that are required for the operation of the Site. They include, for example, cookies that allow us to know certain browser information, system operating system, times and durations that the Site has been visited, connection speed data and to store your cookies preferences for our Site.
These cookies are shared with our website developers as necessary for them to support and develop the Site. They may also be shared with other third parties to support us with contacting you about our Services. We will only contact you in accordance with this Privacy Policy.
We may also use these types of cookies to track the use of certain fonts that we sue on our Site. This would be part of the requirements of the licence that allows us to use these fonts. Such licences also require us to share this information with the company that licenses the font to us.
Analytical/performance cookies
These allow us to recognise and count the number of visitors and to see how visitors move around the Site. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily. It also helps us understand which pages and services people are interested in so that we can decide how it is presented and what is offered.
None of the cookies provide any information which might disclose the identity of a specific person but they may potentially identify your operating system, your browser and your internet settings.
You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer being able to use the entire functionality of our Site.
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Site. Google uses this data only to provide us with information on how users use the Site and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Other third party cookies
You may see adverts for The Client Relationship Consultancy when you visit other websites. We allow third party companies to serve these advertisements on our behalf. We do not provide any personal information to these companies or third-party websites. However, these companies may set cookies during your visit to be used for remarketing purposes i.e. to show you different products and services based on what you appear to be interested in.
Currently, we work with Google Ads for this purpose and so we allow Google Ads to place their cookies when you visit our website. Their cookies let us monitor which adverts you see and interact with and allow Google Ads to apply personalised targeting technology and banners so that you see what’s most relevant to you based on what you appear to be interested in.
For more information on how Google Ads uses cookies and similar technologies click here.
You can opt out of Google Ad’s use of cookies and similar technologies by visiting Google’s Ads Settings.
Alternatively, you can opt out by going to the Network Advertising Initiative website or using the settings on your own devices.
Disclosure of your information
We may disclose your personal information to the following categories of third parties:
Suppliers that provide services to us which require the processing of your personal data (e.g. IT storage providers).
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The Customer Relationship Consultancy Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or safety of The Customer Relationship Consultancy Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We also work closely with members of The Client Relationship Consultancy group, particularly where this assists us in providing our Services to you. As such we share your personal data with them.
Where we store and transfer your personal data
The data that we collect from you will generally be stored in the UK. If you are based outside the UK, whether that be in the European Economic Area (“EEA”) or elsewhere in the world then your personal data will usually be transferred to the UK as that is necessary for the provision of our services. Your personal data may also be transferred to a country outside the UK and also outside the EEA if that is also necessary for the provision of our services (for example, to speak to someone in your local team). If your data is transferred outside the EEA to a country which does not have laws which provide the same level of protection to your personal data as laws within the EEA, we will put in place appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
Under applicable data protection law you have certain rights with respect to the personal data we hold about you. These may include rights to: request a copy of the personal data that we hold, request that we correct personal data if it is inaccurate, request that we erase or block your personal data, and to object to our processing of your personal data. These rights are limited in some situations. For example, if we have a legal requirement or a compelling legitimate ground we may continue to process your data even where you request its deletion.
If you would like to exercise any of these rights, please contact us using the details in the Contact section below.
You also have the right to make a complaint if you feel your personal data has been mishandled. We encourage you to come to us in the first instance but you are also entitled to complain directly to the Information Commissioner’s Office (ICO) (if you are in the UK), or to your local data protection authority (if you are outside the UK).
How long we keep your information
We will retain the personal data described above for as long as you use the Site and for a reasonable time thereafter. If you would like us to delete the information, please contact us using the details in the Contact section below and we will respond in a reasonable time and manner. Please note that we may also be required to retain certain information by law.
Third Party Services
The Site may contain links to other websites, apps and resources provided by third parties. In addition, we make our service available for third parties to create products and services that are interoperable with our services. If you use any third party service which is interoperable with the Site or follow a link from the Site to any third party service, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these services provided by third parties.
Changes to our Privacy and Cookies Policy
Any changes we may make to our privacy and cookies policy in the future will be posted on this page.
Contact
If you have any questions, comments or requests regarding this privacy and cookies policy then please contact us by email at info@customer-relationship.com. In the event of the UK ceasing to be part of the EEA we will also have a representative based in Germany who may also be contacted at eea.representative@clientrelationship.com.